Job Description

AUTO HAUS of Yorktown and Williamsburg is seeking a friendly, professional, and customer-focused Chat Support Agent to assist customers through live chat and digital communication channels. The ideal candidate will provide prompt and accurate responses, address customer questions, and help create a positive and professional customer experience.

Key Responsibilities

• Respond to customer inquiries through live chat and online messaging platforms.
• Provide accurate information about vehicles, services, appointments, and general inquiries.
• Assist customers with questions and identify appropriate solutions.
• Escalate complex or unresolved concerns to the appropriate department.
• Maintain a courteous, professional, and helpful communication style.
• Document customer interactions and update records accurately.
• Manage multiple conversations while maintaining quality and attention to detail.
• Follow company policies, procedures, and customer service standards.
• Protect customer information and maintain confidentiality.
• Meet established response-time, quality, and productivity expectations.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, chat support, automotive, or administrative experience is a plus.
• Strong written communication and typing skills.
• Comfortable using computers, email, chat platforms, and standard office software.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote environment.
• Reliable, professional, and customer-oriented.

Equal Employment Opportunity

AUTO HAUS of Yorktown and Williamsburg is an Equal Employment Opportunity (EEO) employer . We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

We welcome qualified applicants from all backgrounds and are committed to maintaining a professional, inclusive, and respectful workplace.

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